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BEHAVIORAL HEALTH CRISIS RESOURCES

 

This resource list is intended to inform you of most of the mental health programs specifically designed for crisis situations available through Sacramento County Behavioral Health. Certain eligibility requirements may apply. Services may be listed more than once. If you are in need of diagnostic, medication, or treatment services, which require an authorization, please contact the Sacramento County Access Team at (916) 875-1055 or toll free at 1-888-881-4881.

SacMap tries to keep this list up-to-date. If you find information that is incorrect or needs to be updated, or a great resource we should include, please email us. Due to the COVID-19 pandemic, call each program prior to walking-in to confirm hours and program availability. Also ask about their safety requirements and checks for accessing services.

CRISIS PHONE SUPPORT

The following mental health services and support accessible by phone, either by call or text. These services and supports offer immediate assistance, and counseling, as well as connection to local resources.

 

Amala Youth Hopeline Call-In/Text-In Services

(855) 952-6252 | WEBSITE

HOURS: Phone - Monday, Wednesday, Friday & Weekends 6:00 PM - 10:00 PM 

     Text: Wednesday & Sunday 6:00 PM - 10:00 PM

A free, confidential, peer counseling service for Muslim Youth that provides supportive listening and care, service referrals, and community information. 

SERVICES OFFERED

  • Phone/Text Peer Counseling

 

ELIGIBILITY

  • Muslim Youth

COST

Free

REFERRAL PROCESS

​Call for immediate support

California Youth Crisis Line

(800) 843-5200 | HOURS: 24-hours/7-days a week | WEBSITE

The statewide emergency response system for youth and families in crisis.

SERVICES OFFERED

  • Crisis intervention

  • Resource referrals

  • Online resource list for housing, health and wellness, employment, accessing California identification, and other online wellness resources

 

ELIGIBILITY

  • Youth (Age 12 to 24) 

COST

Free

REFERRAL PROCESS

​Call for immediate support

Crisis Text Line

Text HOME to 741741 | FACEBOOK MESSENGER | HOURS: 24-hours/7-days a week | WEBSITE

Provides crisis support for any crisis through text message or Facebook Messenger.

SERVICES OFFERED

  • Crisis counseling

ELIGIBILITY

  • None

COST

  • Free

REFERRAL PROCESS

My Sister's House Helpline

 

(916) 428-3271 | HOURS: 24-hours/7-days a week | WEBSITE

Provides culturally appropriate and responsive services and supports to Asian & Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault, and human trafficking. 

SERVICES OFFERED

  • 24-hour multilingual support line

  • Crisis interventions

  • Emergency shelter

  • Support groups

  • Parenting support

  • Job training

ELIGIBILITY

  • Asian & Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault, and human trafficking. 

COST

  • Free

REFERRAL PROCESS

  • Call for immediate assistance

National Domestic Violence Hotline

(800) 799-7233 | Text “Start” to 88788 | HOURS: 24-hours/7-days a week | WEBSITE

Provides free, confidential, and compassionate support, crisis intervention, information, education, and referral services to help survivors of domestic violence. 

SERVICES OFFERED

  • Confidential, and compassionate support

  • Crisis intervention

  • Safety planning

  • Information & education

  • Referral services

  • Support services for friends, family, and loved ones

ELIGIBILITY

  • Survivors of domestic violence

  • Concerned family and friends

COST

  • Free

REFERRAL PROCESS

  • Call, text, or chat for support

    • Access chat services directly from the website​

National Runaway Safeline

(800) RUNAWAY (800-786-2929) | HOURS: 24-hours/7-days a week | WEBSITE

Provides confidential crisis intervention services for homeless and runaway youth, and youth in crisis. Services also available for parents and families.  

SERVICES OFFERED

  • Crisis intervention

  • Resource referrals

  • Support for returning home

  • Help with finding a safe living arrangement

ELIGIBILITY

  • Homeless and runaway youth and any other youth in crisis (age 12 to 21)

  • Parents and families

COST

  • Free

REFERRAL PROCESS

  • Call or chat for support

    • Access chat services directly from the website​

Suicide Prevention Crisis Line

(916) 368-3111 | (800) 273-TALK (800-273-8255) | Text the word HOPE to (916) 668-iCAN (4226) | CHAT 

HOURS: 24-hours/7-days a week | WEBSITE

Immediate mental health crisis support for those who are experiencing a mental health crisis and/or who are considering suicide. 

SERVICES OFFERED

  • Suicide prevention crisis phone line

  • Crisis chat and texting (not meant for emergent life-threatening situations)

  • Information and resources

ELIGIBILITY

  • Individuals in immediate crisis and/or are considering suicide.

  • Individuals concerned about a friend or loved one who is suicidal

COST

  • Free

REFERRAL PROCESS

  • Call, text, or chat for support

The Source

(916) 787-SUPPORT (7678) | EMAIL | CHAT | HOURS: 24-hours/7-days a week | FACEBOOKWEBSITE 

Crisis and respite services for youth, with priority given to current and former foster youth and their resource families.

SERVICES OFFERED

  • Urgent crisis support (in-person)

  • Hotline for youth and families (24/7)

  • Support by phone, text or chat

  • Case management

  • Mental health services

  • Referrals

  • Respite activities

ELIGIBILITY

  • Any youth in in crisis or struggling, priority given to current or former foster youth (up to age 26) and their families/caregivers

COST

  • Free

REFERRAL PROCESS

  • Call, email or chat for support

The Trevor Project

(866) 488-7386 | Text "START" to 678-678 | CHAT | HOURS: 24-hours/7-days a week | WEBSITE

Provides confidential crisis support and suicide prevention services for LGBTQ+ youth who are struggling with coming out, LGBTQ+ identity, depression and suicide. 

SERVICES OFFERED

  • Crisis intervention and suicide prevention; available by phone, text and chat

ELIGIBILITY

  • LGBTQ young people up to age 25

COST

  • Free

REFERRAL PROCESS

  • Call, text, or chat for support

Veterans Crisis Line

1-800-273-8255 (Press 1) | Deaf/Hard of Hearing: (800) 799-4889 | Text: 838255 | CHAT | HOURS: 24-hours/7-days a week | WEBSITE

 

A free, confidential crisis line for veterans, current service members and their families.

SERVICES OFFERED

  • Crisis intervention

  • Linkage to resources

ELIGIBILITY

  • All veterans, service members, their family and friends

COST

  • Free

REFERRAL PROCESS

  • Call, text, or chat for support

WEAVE

(916) 920-2952| HOURS: 24-hours/7-days a week | WEBSITE

Provides immediate intervention and support to survivors of survivors of domestic violence, sexual assault, and sex trafficking.

SERVICES OFFERED

  • Immediate intervention and support

  • Linkage to resources

ELIGIBILITY

  • Survivors of domestic violence, sexual assault, and sex trafficking

COST

  • Free

REFERRAL PROCESS

  • Call, text, or chat for support

CRISIS RESPITE PROGRAMS
Respite programs provide a safe environment in which participants increase their knowledge of available supports and how to access them, improve well-being, reduce stress, increase connectedness and reduce feelings of isolation, decrease risk of harm, and reduce visits to the emergency room and psychiatric hospitals.

 

Abiding Hope Respite House

9916 Zion Way, Sacramento, CA 95827 | (916) 287-4860 | WEBSITE

Provides short-term mental health crisis respite stays (7-14 days) for adults living with a psychiatric disability in an effort to avoid the need to access the emergency room or receive acute hospitalization. 

SERVICES OFFERED

  • 7-14 day respite

  • Resource linkage

  • Care management

  • Life skills groups 

  • Transportation 

 

ELIGIBILITY

  • Adults (age 18 and older)

  • Have a psychiatric disability

  • Have a TB clearance

  • Have two weeks of sobriety

  • Be able to manage their own medication

  • Not currently at risk for self harm

  • No physical disability that affects mobility

COST

  • Free

REFERRAL PROCESS

  • Referrals may come from emergency rooms, law enforcement, outpatient case managers and shelters.

 

  • To self-refer, individuals may call (916) 287-4860 to participate in a phone screening to determine if they are eligible for services

Caregiver Crisis Intervention Respite Program

8241 Auburn Blvd., Suite 265, Citrus Heights, CA 95610 | (916) 728-9333 | WEBSITE

Provides services for family caregivers of adults with chronic and disabling conditions or diseases. 

SERVICES OFFERED

  • Respite care

  • Family consultation

  • Home visits 

  • Assessment to develop a care plan 

  • Support groups

  • Short-term counseling

  • Legal/financial consultation

COST

  • Free

 

REFERRAL PROCESS

  • Call for information and assistance

ELIGIBILITY

  • Adult caregivers

    • of an adult with a cognitive impairing condition that occurred after the age of 18 or 

    • of someone age 60 and older, regardless of diagnosis, and requires assistance with 2 or more activities of daily living

HOPE Cooperative Mental Health Crisis Respite Center

(916) 737-7483 | HOURS: 24 hours a day / 7 days a week | WEBSITE

Offers a safe, comforting environment for those who are experiencing a temporary mental health crisis that may be severe, but is not life-threatening or in need of psychiatric hospitalization. 

SERVICES PROVIDED

  • Safe, stable, and supportive place to stay for up to 23 hours (space limited)

  • Individualized resource plan

  • Transportation to an from the center 

  • Computer and phone access 

ELIGIBILITY

  • Adults (age 18 and over) experiencing a mental health crisis but who are not in immediate danger to self or others

COST

  • Free

REFERRAL PROCESS

  • Call for intake

Saint John's Mental Health Respite Program

8401 Jackson Rd., Sacramento, CA 95825 | (916) 453-1482 | EMAILWEBSITE

Provides mental health and supportive services for adult women, including those with children, who are in a crisis that may be severe but is not life-threatening or in need of psychiatric hospitalization.

SERVICES OFFERED

  • Immediate crisis intervention

  • Private respite housing for up to 7 days

  • Individual/family therapy

  • Mental health evaluations

  • Peer counseling and support

  • Case management

  • Resource referrals

  • Family intervention  

ELIGIBILITY

  • Women age 18 or older

  • Women with children (2 months to 18 years old if in high school)

  • Experiencing an immediate mental health crisis that is not life-threatening or requiring psychiatric hospitalization

COST

  • Free

REFERRAL PROCESS

  • Call for services

The Ripple Effect

4704 Roseville Rd. Suite 110, North Highlands, CA 95660 | (916) 891-0211

EMAILWEBSITE

Peer run mental health respite services that provides a temporary, safe space for individuals experiencing a mental health crisis but who are not in need of psychiatric hospitalization. 

SERVICES OFFERED

  • Peer counseling

  • Care coordination

  • Resource referrals

ELIGIBILITY

  • Adults (age 18 to 70) who are not a danger to themselves or others, and not eligible for psychiatric hospitalization

COST

  • Free

REFERRAL PROCESS

  • Call for an appointment

DIRECT CRISIS SERVICES
These services provide mental health support for people with a mental health problem that can’t wait for a regular, scheduled appointment.

 

Centro de Apoyo Latino

5523 34th St., Sacramento, CA 95820 | (916) 452-3601

Maple Neighborhood Center: 3301 37th Ave., Sacramento, CA 95824 | (916) 210-8733

HOURS: Monday - Friday 8:30 A.M. - 5:00 P.M. | after hours call: (916) 227-2600 | WEBSITE

Provides brief, short-term crisis intervention and support for the Latino community

SERVICES OFFERED

  • Brief, short-term crisis intervention

  • Resource/service navigation

  • Support groups

ELIGIBILITY

  • Latino individuals and families of all ages

COST

  • Free

 

REFERRAL PROCESS

  • Call for information and assistance

Community Support Team

(916) 874-6015 | HOURS: Monday - Friday 8:00 AM - 5:00 PM | WEBSITE

A mobile mental health crisis response team of peer/family support specialists and mental health counselors that proactively assist community members with early mental health intervention.

SERVICES OFFERED

  • Crisis intervention

  • Mental health assessments and intervention

  • Linkage and/or re‐linkage to treatment providers

  • Linkage to community supports 

  • Follow up care 

  • Peer and/or family support

  • Safety planning

ELIGIBILITY

  • Any Sacramento County resident

COST

  • Free

REFERRAL PROCESS

  • Call for services

ADDITIONAL INFORMATION

Program Brochure

Crisis Nursery

North: 4533 Pasadena Ave., Sacramento, CA 95821 | (916) 679-3600

South: 6699 South Land Park Dr., Sacramento, CA 95831 | (916) 394-2000

HOURS: 24-hours/7-days a week | WEBSITE 

Emergency childcare for families and caregivers in crisis.

SERVICES OFFERED

  • Emergency childcare services provided 24 hours a day, 365 days a year  (up to 30-days)

  • Crisis intervention 

  • Case management 

 

ELIGIBILITY

  • Children age 0 to 5 of parents experiencing a crisis.* High priority cases receive preference

  • Does not serve foster children or children requiring excessive one-to-one supervision

COST

  • Free

REFERRAL PROCESS

  • Call for appointment and space availability

  • Waitlist available

*Examples of a crisis include

  • A sudden illness or accident

  • Feelings of desperation or helplessness

  • Emotional distress or frustration

  • Domestic violence

  • Homelessness

  • Drug or alcohol treatment

  • A medical or mental health situation

  • Employment or housing situation

Mental Health Urgent Care Clinic

2130 Stockton Blvd., Bldg. 300, Sacramento, CA 95817 | (916) 520-2460 | WEBSITE

HOURS: Monday - Friday 10:00 A.M. - 10:00 P.M. (Last walk-in: 9:00 PM) 

            Weekends & Holidays 10:00 AM - 6:00 PM (Last walk-in: 5:00 PM)

Provides urgent mental health care to anyone experiencing a mental health and/or a co-occuring substance abuse crisis.

SERVICES OFFERED

  • Counseling

  • Crisis interventions

  • Evaluations and assessments

  • Peer and family support

  • Referrals and linkages to community resources

  • Brief medication management services (excluding controlled substances)

ELIGIBILITY

  • Anyone experiencing a mental health and/or co-occurring substance abuse crisis

COST

  • Does not turn anyone away due to a lack of funds

  • Accepts Medi-Cal

REFERRAL PROCESS

  • Walk-in (Call to confirm hours)

My Sister's House

 

(916) 428-3271 | HOURS: 24-hours/7-days a week | WEBSITE

Provides culturally appropriate and responsive services and supports to Asian & Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault, and human trafficking. 

SERVICES OFFERED

  • 24-hour multilingual support line

  • Crisis interventions

  • Emergency shelter

  • Support groups

  • Parenting support

  • Job training

ELIGIBILITY

  • Asian & Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault, and human trafficking

COST

  • Free

REFERRAL PROCESS

  • Call for immediate assistance

The Source

2750 Sutterville Rd. Sacramento, 95820 | (916) 787-7678 (text available) | CHAT | FACEBOOK | EMAIL 

HOURS: 24-hours/7-days a week (phone/text support) | WEBSITE

Foster youth and resource family urgent response program administered by the Sacramento Children’s Home.

SERVICES OFFERED

  • Urgent crisis support (in-person)

  • Hotline for youth and families (24 hours a day/7 days a week)

  • Support by phone, text or chat

  • Case management

  • Mental health services

  • Referrals

  • Respite activities

ELIGIBILITY

  • Any youth in in crisis or struggling, priority given to current or former foster youth (up to age 26) and their families/caregivers

COST

  • Free

REFERRAL PROCESS

  • Call, text, or chat for support

Youth Help Network

401 S Street, Sacramento, CA 95814 | Call (833) 333-2946 or text: (916) 860-9819 

HOURS: Monday – Friday 9:00 A.M. – 7:00 P.M. | FACEBOOKWEBSITE

Outreach and crisis support services for transition-age youth, including peer support in person and by phone (call or text). 

SERVICES OFFERED

  • Outreach

  • Crisis support (by phone, in-person, & online)

  • Peer support

  • Assistance with obtaining California identification and birth certificates

  • Life skills education

  • Health service navigation

  • Mental health assessments for Medi-Cal eligible youth

  • Housing and service referrals

  • Employment and education assistance

  • Assistance with connecting to local social groups

ELIGIBILITY

  • Youth (age16 to 25) in Sacramento County regardless of insurance

COST

  • Free

 

REFERRAL PROCESS

INPATIENT SERVICES

Services provided in a hospital where a person stays overnight either because there is a psychiatric emergency or because the person needs mental health treatment that can only be done in the hospital. Admission can be voluntary or involuntary. 

 

ELIGIBILITY

If you have mental illness or symptoms of mental illness and you cannot be safely treated at a lower level of care, and, because of the mental illness or symptoms of mental illness, you: 

  • Represent a current danger to yourself or others, or significant property destruction 

  • Are prevented from providing for or using food, clothing or shelter 

  • Present a severe risk to your physical health 

  • Have a recent, significant deterioration in ability to function, and 

  • Need psychiatric evaluation, medication treatment, or other treatment that can only be provided in the hospital. 

 

Voluntary admission

An individual agrees to go into and/or stay in the hospital. 

 

Involuntary admission 

Hospitals may keep an individual for up to 72 hours without their permission. Hospitals can do this when the hospital thinks you are likely to harm yourself or someone else and that you are unable to take care of your own food, housing and clothing needs. The hospital will tell you in writing what they are doing and what your rights are. If doctors think you need to stay for more than 72 hours, you have the right to a lawyer and a hearing before a judge. The hospital will tell you how to ask for this. 

 

ACCESSING INPATIENT SERVICES

An emergency is a serious mental or emotional problem such as: 

  • When a person is a danger to himself, herself, or others because of what seems like a mental illness, or 

  • When a person cannot get or use the food, shelter, or clothing they need because of what seems like a mental illness.

 

In an emergency, call 9-1-1 or take the person to a hospital emergency room. 

PATIENTS’ RIGHTS & PRIVACY 

Whenever an individual is involuntarily detained in a hospital setting, California law affords specific legal protections and the availability of a knowledgeable advocate to speak on behalf of the detained consumer.  A Consumers Self-Help Patients' Rights advocate will present the expressed interests of the client in Certification Review hearings and various other legal procedures which may occur routinely or which are requested by the client. Whenever a client in the local system feels their rights are being infringed upon or even denied, that consumer can request review of the instance and a thorough investigation will be done. 

 

Patient’s Rights Advocates are available for assistance in completing forms and resolving a Grievance, Appeal, and State Fair Hearing. A Patient’s Rights Advocate can also help with questions about your rights.

For assistance: 

  • Call the Sacramento County Mental Health Plan’s 24-hour, toll-free phone number (888) 881-4881. 

  • You may also call the Patient’s Right Advocate (916) 333-3800. 

  • If that does not solve your problem, you may call the State of California’s Ombudsman for help:

Phone

(800) 896-4042 - CA Only

(916) 654-3890 

(800) 896-2512 TTY

Fax

(916) 653-9194

Email

ombudsman@dmh.ca.gov 

ADDITIONAL CRISIS SUPPORTS

 

Crisis Navigation Program 

933 Tech Center Dr., Suite 100, Sacramento, CA, 95826 | (510) 613-0330

Assists community members with navigating mental health services following treatment for a mental health crisis at an emergency room or inpatient hospital. 

SERVICES OFFERED

  • Crisis intervention

  • Wellness planning

  • Short term resource navigation and linkage to services (up to 60 days)

ELIGIBILITY

  • Sacramento County residents (all ages) currently receiving services for a mental health crisis in a Sacramento County emergency room or psychiatric hospital

COST

  • Free

REFERRAL PROCESS

  • Referrals must come from an emergency department or an inpatient psychiatric hospital

Sacramento LGBTQ Center Crime Victims Services 

(916) 442-0185 ext. 126 | EMAIL | WEBSITE

Provides services and support to LGBTQ+ people who have been victims of discrimination, harassment, violence, trafficking, hate crimes, or other physical, emotional, or financial abuse. 

SERVICES OFFERED

  • Reporting assistance

  • Legal aid

  • Mental health support

  • Emergency shelter

  • Q-Spot Youth Center

  • Youth transitional housing

  • Additional services: crisis intervention, victim compensation assistance, employment assistance, housing navigation, & life skills workshops

ELIGIBILITY

  • Community members who have been victims of discrimination, harassment, violence, trafficking, hate crimes, or other physical, emotional, or financial abuse.

 

COST

  • Services are free and available to all eligible community members regardless of immigration status

REFERRAL PROCESS

  • Drop-in 

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This program is funded by the Sacramento County Division of Behavioral Health Services through the voter approved Proposition 63, Mental Health Services Act (MHSA).

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